At Elektra Labs, we see ourselves as a leader in protecting security and privacy, and our systems are designed with a security-first framework in mind. We perform threat modeling and adversarial resilience testing as the foundation to any solution we provide and realize that maintaining a secure posture requires continuous efforts. In addition to these industry-standard practices, we welcome security researchers to inform us of any vulnerabilities that could put human safety and security at risk or that could compromise the confidentiality, integrity, or availability of our systems.
This policy lays out how we interact with and structure an informed dialog with any security researcher who reports potential vulnerabilities and enumerates our intentions, expectations, and intake mechanisms for how to coordinate these interactions.
Elektra authorizes good-faith research into any of our digital assets, including:
Our web infrastructure (hosted on AWS)
Additionally, all vulnerabilities that require or are related to the following are out of scope:
For vulnerabilities in third-party libraries, systems, or code, we will guide researchers to report those to the appropriate parties (directly, or through third parties, like the CERT/CC). If reported to Elektra Labs, we may also report the issue through our supply chain and to relevant third parties, because this can improve responsiveness by the software or device supplier.
In addition to reporting violations directly to Elektra Labs, potential vulnerabilities associated with any software or device listed in our Atlas catalog should be reported to the software or device supplier directly.
We do not currently pay bounties or maintain a “hall of fame” for vulnerability reports.
We believe that well-intentioned security research improves patient safety and overall clinical effectiveness. We do not intend to take legal action against security researchers who appear to be acting in good-faith.
We consider research conducted under this policy to be:
Authorized in view of applicable anti-hacking and anti-circumvention laws; and
Exempt from conflicting restrictions in documentation governing our in-scope digital assets, as indicated above.
You are expected, as always, to comply with all applicable laws. If legal action is initiated by a third party against you, to the extent research was conducted in compliance with our policy, we will cooperate to provide this policy and actions you took to provide information under this policy. For the avoidance of doubt, however, we will not be liable for any liability or costs associated with any legal action taken against you by any third party.
If at any time you have concerns or are uncertain whether your security research is consistent with this policy, please submit a report through one of our official channels before going any further.
We want to encourage vulnerability research, so to avoid any confusion between legitimate research and malicious activity, we ask that you, in good faith:
Follow the rules and expectations in this policy and any other relevant agreement or policy set forth by Elektra Labs;
Comply with any and all applicable laws;
Promptly report any potential vulnerability you’ve discovered;
Avoid violating others’ privacy, disrupting our systems, destroying data, and/or harming user experience;
Protect the confidentiality of the details of any discovered vulnerabilities;
If a vulnerability provides unintended access to data:
Limit the amount of data you access to the minimum required for effectively demonstrating a Proof of Concept; and
Cease testing and submit a report immediately if you encounter any user data during testing, such as Personally Identifiable Information (PII) (which can include certain device identifiers, as well as more traditional personal information), Protected Health Information (PHI), credit card data, or proprietary or confidential business information (such as trade secrets, intellectual property, and the like);
Use only our official channels to discuss vulnerability information with us;
Perform testing only on in-scope digital assets, and respect assets and activities which are out-of-scope;
Limit interactions to test accounts you own;
Use accounts only with the explicit permission of the account holder;
Notify us of any plans or intentions for public disclosure, including timing and methods; and
Do not engage in extortion.
When interacting with us in accordance with this policy, you can expect us to:
Respond to your submission within 10 days;
Maintain an open and productive dialog;
Work with you to understand and validate your report;
Address validated vulnerabilities in a timely manner;
Update you on progress, as appropriate; and
Notify you when we believe we have sufficiently addressed the reported issue.
Reports will be most helpful if they:
Are concise and strictly fact-based;
Include how the vulnerability was found, the impact, and any remediation suggestions;
Include proof-of-concept code to help diagnose root causes as quickly as possible;
Crash dumps and automated tool output are helpful, but if accompanied by code or clearly defined steps toward reproducibility they’re significantly more valuable.
Videos are acceptable but should be supportive of the proof-of-concept and/or reproducibility steps; we discourage any submission that is only video; and
Are submitted in English; however, no submission will go unattended.
We encourage all good-faith reports; however, we have no control over third-party products. When appropriate, we will involve third-parties in issues as immediately and as responsibly as possible.
We developed this policy with the help of individuals from the leading coordinated vulnerability disclosure organizations and other resources, below:
CISA, the US government’s incident handling and vulnerability coordination organization.
The US Food and Drug Administration, regulator for medical devices.
The US Department of Commerce, NTIA template and guidance document for vulnerability disclosure in safety critical systems.
The ISO/IEC 29147 Standard for Vulnerability Disclosure.
US Department of Justice Framework for Vulnerability Disclosure for Online Systems.
2019/10/08 v1.0 Initial Publication
2019/12/02 v1.1 Update